Customer Service and Tender Coordinator

2 weeks ago


Limerick, Limerick, Ireland beBeeTender Full time

Job Description

Overview

The Customer Support and Tender Representative is responsible for providing a professional, friendly and efficient service to customers, sales teams and/or distribution partners throughout the world covering all aspects of support including customer service, tender coordination and finance administration as required - processing orders and tender documentation quickly and accurately and providing timely and accurate responses to customers and partners.

Key Responsibilities:

  1. Process all transactions accurately through relevant systems within department guidelines and quality requirements.
  2. Process all queries within department guidelines through relevant systems.
  3. Process product complaints through relevant systems and within required timelines.
  4. Liaise with couriers and/or internal teams to ensure prompt delivery service, with correct shipping paperwork and any special requirements as requested by customer/partner.
  5. Manage urgent and/or emergency orders/requests as they arise and communicate to relevant teams, manufacturing plants, etc., seeking advice from more experienced colleagues as required.
  6. Log all internal and external customer feedback correctly and on time, promoting the customer portal when possible.
  7. Oversee the compilation to ensure that tenders and bids are handled accurately, professionally, quickly, and compliantly.
  8. Maintain and update customer data as required.
  9. Liaise with sales teams, field-based inventory team, and supply chain operations team to ensure the fastest possible turnaround on all inventory, inventory returns, and resolution of any issues that may occur.
  10. Liaise with regulatory affairs departments in all plants in relation to registration documents, etc., as per each market's requirements.
  11. Prepare quotation requests received from customers, partners, and sales teams and send written price confirmation as required/appropriate.
  12. Search for potential tender notices relevant to business as appropriate based on market.
  13. Work with key stakeholders within divisions to ensure tenders are submitted within customers' specific deadlines and requirements - focusing on less complex tenders.
  14. Support colleagues on more complex tenders as required.
  15. Work with other departments globally as required to gather information relevant for tenders - e.g., finance, marketing, manufacturing, regulatory, logistics, etc.
  16. Provide information and support to partners in relation to the tendering process.
  17. Maintain accurate tender files for historical & reference purposes, including information relating to awards, alterations & extensions of contracts.
  18. Update pricing on relevant systems as necessary to allow for accurate order entry by our customer support teams and provide price lists to partners as required.
  19. Complete finance admin activities as required per market including processing payments, invoices, and credit notes, dealing with invoice queries, completing bank reconciliations.
  20. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
  21. Take on additional tasks as trained.

Required Skills and Qualifications

Essential Requirements
  1. 1-2 years' experience in a support/administration role advantageous.
  2. Knowledge of pricing, tendering, public procurement, or financial administration processes advantageous.
  3. Legal/Business/Other relevant third-level qualification advantageous.
  4. Fluency in two European languages at a business level, including English, as required for the role.
  5. Excellent telephone manner and interpersonal skills.
  6. Excellent data entry skills with good attention to detail and accuracy.
  7. Good working knowledge of Microsoft Office; Experience of Pricing/Tenders/Accounting software advantageous.
  8. Excellent written skills in relevant languages.
  9. Positive attitude and proven problem-solving skills.

Benefits

We offer a competitive salary and benefits package.

Others

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application button below.



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