Optimizing Customer Success

1 week ago

Dublin, Dublin City, Ireland beBeeOperational Full time €43,331 - €61,291
Job Overview

As a Customer Service Operations Specialist, you will play a vital role in enhancing the efficiency of processes and workflows within the customer success organization.

Key Responsibilities
  • Process Optimization: Identify areas for improvement and implement process changes to increase productivity and reduce errors.
  • Customer Support: Provide timely and effective support to customers through various channels, ensuring high-quality interactions and resolving issues efficiently.
  • Order Management: Manage orders accurately from start to finish, including standard orders, samples, and lab orders, while maintaining accurate records in the relevant ERP system.
  • Documentation: Issue quotations, order acknowledgments, returns, credit and debit notes, as well as DA's and notifications, in a clear and concise manner.
  • Quality Assurance: Verify orders received through the OCR queue or webstore, ensuring accuracy and compliance with company standards.
  • Export and Import Handling: Take care of export and import activities, including pricing-related tasks, to ensure smooth operations.
  • Customer Onboarding: Initiate new customers by creating data and triggering item creation, ensuring seamless onboarding experiences.
  • Master Data Management: Update customer master data and information records through SAP, while providing copies of certifications and documents as needed.
  • Document Control: Handle document control, CMIR, and shipping instructions effectively.
  • Internal Stakeholder Management: Foster strong relationships with internal stakeholders, including SCM, Ops, Quality, and Shared Services teams.
  • Supply Chain Collaboration: Liaise with plants and wider supply chain to identify solutions when customer-requested dates cannot be met.

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