Cloud Support Professional
4 days ago
About Ekco
We are a fast-growing cloud solution provider in Europe, specialising in helping companies progress along the path of cloud maturity.
Our team of experts manages transformation and drives better outcomes from our clients' existing technology investments.
We take businesses to the cloud and back, with over 1000 highly talented and supportive colleagues across regional offices in the UK, Benelux & Ireland.
The Role
- Provide support for Managed Service environments
- Troubleshoot issues and identify risks, resolving them efficiently
- Liaise with vendors for escalated issues
- Document solutions and runbooks
Technical Skills
- Microsoft server products up to Windows 2012
- Exchange 2010/2013/2016
- Active Directory support, design, and implementation - including DHCP, DNS
- Dell/HP Hardware/Storage knowledge to support designs.
- Knowledge of support and administration of Dell EqualLogic SANs
- Comfortable with various backup software applications such as CommVault, Backup Exec, Veritas NetBackup
- Virtualisation – focus on Hyper-V with VMware experience
Bonus Points
- Experience with Dell Fluid FS NAS storage
- Assist with the Design, implementation, and deployment of client solutions with a focus on Microsoft technologies
About You
- A minimum of 1 year experience in support
- Excellent troubleshooting skills are essential
- Good communication skills, written and oral
- Good interpersonal skills
- Good team skills
- Client liaison skills - this position will involve working on site with the client
- Ability to manage and prioritise workloads.
Benefits/Perks
- Time off - 25 days leave + public holidays
- 1 day Birthday leave per year
- Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
- Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
- EkcOlympics - a global activity for fun
- Learning & development - Unlimited access to Pluralsight learning platform
- A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
- Microsoft's 2023 Rising Star Security Partner of the year
- VMware & Veeam top partner status
- Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
- Ekco is committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
- We recognise the value of internal mobility and encourage opportunities for internal development & progression
- Flexible working with a family-friendly focus are at the core of our company values
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