Customer Success Solutions Specialist

7 days ago

Cork, Cork, Ireland beBeeTechnicalEngagement Full time €80,000 - €100,000

As a Technical Engagement Leader, you will own the relationship with key customers and manage their day-to-day interaction. You will provide technical expertise and customer-centric approach to drive operational success, best-practice adoption, and long-term customer satisfaction.

Key Responsibilities:
  • Manage the customer relationship and ensure that our solutions are considered a key part of their strategy.
  • Work closely with customers to understand business goals and use cases, and tailor plans to help them achieve results.
  • Utilize deep understanding of our products to review the effectiveness and adoption of deployed solutions.
Requirements:
  • 5+ years of customer-facing technical role in large enterprise space with solid understanding of technical support processes and customer management skills.
  • Good understanding of OSI Model, TCP/IP protocol suite, application layer protocols, PKI, Network Security – Firewalls/Proxy/VPN and SIEMs.
  • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Excellent customer management skills, including the ability to influence and manage deeply technical customers.

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