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Support and Service Expert

1 week ago

Naas, Co Kildare, Ireland Blackberry Hearing Full time

Welcome to Blackberry Hearing

Since our founding in 2015, we've made significant strides in becoming Ireland's leading provider of hearing aids. With over 55 clinics nationwide, we prioritize delivering exceptional service, transparency, and quality.

We're committed to ensuring every customer receives an outstanding experience, reflected in their glowing reviews and video testimonials.

Job Opportunity

We're currently seeking Customer Service Specialists to collaborate with our contact centre team, handling customer inquiries, processing stock orders, and scheduling appointments. This full-time role is located in our head office near Naas, Co. Kildare.

Main Job Responsibilities:

  • Fostering strong relationships with customers to guarantee exceptional satisfaction.
  • Coordinating incoming calls from customers, arranging appointments with our audiologists.
  • Issuing stock orders to customers.

Essential Requirements:

  • Excellent customer service abilities.
  • Able to thrive in a dynamic environment, adapting quickly.
  • Detailed-oriented, with a focus on precision.
  • In possession of a valid driver's license.
  • Proficient in IT systems, including social media and CRM platforms.
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