AI-Powered Product Innovator

1 day ago

Dublin, Dublin City, Ireland beBeeProduct Full time €80,000 - €110,000

We are revolutionizing the eCommerce industry with our AI-powered helpdesk, enabling merchants to automate and streamline customer interactions. Our goal is to make support faster, smarter, and more effective.

A forward-thinking Product Manager is needed to drive innovation by taking ownership of key product initiatives and shaping the future of AI-powered customer service.

The ideal candidate will identify high-impact opportunities, define solutions, and deliver meaningful outcomes in a given quarter. They will work cross-functionally with engineering, design, and commercial teams to bring innovative AI-driven features to market while ensuring they solve real customer problems.

Key areas of focus include embedding deeper AI agents into our product, increasing automation, and enhancing the level of autonomy in our support platform. The successful candidate will play a critical role in evolving how AI operates within our system, improving accuracy, trust, and usability while balancing automation with human support.

Your Role at Our Organization

  • Drive AI-powered innovation – Identify and shape opportunities for AI to increase automation, efficiency, and customer success.
  • Owning the roadmap & execution – Define product priorities, set clear goals, and deliver impactful outcomes in a given quarter.
  • Be data-centric – Analyze product usage, customer feedback, and performance metrics to inform decisions and measure success.
  • Shape product work effectively – Work closely with design and engineering teams to develop intuitive, scalable, and high-quality solutions.
  • Understand the customer deeply – Engage with users to understand pain points, improve workflows, and ensure AI enhances—not hinders—their experience.
  • Balance AI and automation thoughtfully – Ensure that AI-driven features enhance, rather than complicate, the support experience.
  • Collaborate cross-functionally – Partner with commercial, success, and engineering teams to ensure alignment on goals and execution.

Your Profile

  • 8+ years proven experience in product management, ideally in SaaS, customer support, or AI-driven products.
  • Strong product thinking and design sense – Ability to shape product work that is intuitive, scalable, and delivers meaningful customer value.
  • Outcome-oriented mindset – Focus on delivering measurable impact rather than just shipping features.
  • Data-driven decision-making – Comfort in analyzing data, running experiments, and iterating based on results.
  • Customer-savvy – Ability to understand customer needs and translate them into effective product solutions.
  • Domain knowledge in AI & LLMs is a plus, but not a requirement – Familiarity with AI-driven automation and the evolving role of LLMs in customer support is beneficial but not a hard requirement.

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