Creative Wordsmith

The role of English Copywriter and Editor is pivotal in crafting our public and internal knowledge content.

This position plays a key part in shaping the tone and style of our games-related content.

• Player-facing Content:
  • Create and refresh engaging content on our Self Help Portal to keep our community informed.
  • Develop articles that resonate with the playful and engaging tone of our games.
• Agent-facing Support:
  • Ensure information is precise, accessible, and uniformly presented across all platforms.
  • Develop FAQs and pre-written responses for customer service efficiency.
• Additional Responsibilities:
  • Serve as the team's expert in English language and structural integrity of content.
  • Enhance the clarity, flow, and engagement of text produced by the team.
  • Conduct regular reviews to assure content accuracy and relevance.
  • Apply meticulous attention to detail to eradicate grammatical and spelling errors while refining the overall content structure.
  • Mentor team members, enhancing their instructional writing and English language skills.

• Native-level proficiency (C2) with exceptional ability in both written and spoken forms.
• Extensive experience in content creation, with a portfolio demonstrating a range of writing styles and contexts.
• Advanced skills in content editing and proofreading.
• Excellent ability to convey complex information clearly and engagingly across diverse audiences.
• Proven capability to manage documentation and track policy changes effectively.
• Comfortable with MS Excel/Google Sheets, MS Word/Google Docs.
• Experience managing content in a Knowledge Base environment.