
Operations Leader
4 days ago
Job Overview:
The Restaurant Operations Lead will oversee daily activities in a fast-paced café environment, supervising a dynamic team and coordinating catering services.
Key Responsibilities include:
- Leading, supporting, and motivating staff to deliver exceptional customer service
- Managing café floor operations, including customer service delivery, staffing, rotas, hiring, training, sales, and cost controls
- Coordinating catering bookings, menu planning, and logistics, while upholding food hygiene, health & safety, and quality standards
- Responding to customer feedback and handling operational issues professionally
- Assisting in strategic business planning and ensuring smooth operation of both in-house and off-site services
Requirements:
- Self-motivated leader with a passion for delivering exceptional service standards
- Strong communication skills and ability to deal with staff, customers, and suppliers in various situations
- Hospitality experience, with a focus on leadership, organisational, and multitasking skills
- Confidence in working front-of-house and behind the scenes with administration
- A proactive, hands-on approach to problem-solving with a 'Can do' attitude
The Business:
The business is a well-established daytime café/restaurant and catering operation with 21 years of experience.
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