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Cloud Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

Job Summary:

Cloud Support Specialist

We are seeking a highly skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be the 'Cloud Ambassador' across all cloud products, arming customers with required tools and tactics to get the most out of their Product and Support investment.

You will work with leading companies and developers who are taking advantage of growing sets of services and features to run their mission-critical applications. You will apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.

This is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customers' cases through various customer contact channels which include telephone, email, and web/live chat.

Main Responsibilities:
  • Leverage groundbreaking technologies.
  • Apply advanced troubleshooting techniques to deliver tailored solutions for customers.
  • Interact with leading engineers globally.
  • Collaborate with cross-functional teams to reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Lead projects that enhance support-related processes and customers' technical support experience.