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Desktop Support Technician

2 weeks ago

Dublin, Dublin City, Ireland IT Alliance Group Full time
Technical Competencies:
This role requires a strong understanding of desktop, laptop, and mobile device hardware and Microsoft OS products, including Windows 10 and MS Office 2010, 2013, and 2016. Additionally, knowledge of networking technologies (WAN/LAN) and understanding of networking protocols is essential.

Key Skills:
• Windows 10/11 & Microsoft Office suites
• MS Active Directory
• O365 Service Now
• Intune
• MS Teams
• Strong technical skills in hardware, software, and network troubleshooting

Qualifications & Skills:
• Qualification: Bachelor's degree in information technology or a related field
• Experience: Minimum 3-5 years of experience in IT support or a similar role
• Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE) are preferred
• Skills: Strong troubleshooting and problem-solving skills, excellent communication and customer service skills, ability to work collaboratively in a team environment, solution orientated, attention to detail, ability to influence business stakeholders, excellent oral and written communicator, organised and proactive mindset