Sales Performance Manager
2 weeks ago
We're looking for a talented Sales Manager to join our team at Yuno Energy.
In this role, you will be responsible for leading and optimising our customer retention strategy, driving business growth through effective sales performance management.
You will develop and implement customer retention strategies, lead a team of retention advisors, specialists, and supervisors, and collaborate with cross-functional teams to create a seamless customer experience.
This is a great opportunity to grow your career in a fast-paced and challenging work environment, working closely with a wider group of over 500 employees.
Key Responsibilities:
- Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value
- Lead, coach, and mentor a team of retention advisors, specialists, and supervisors, ensuring performance targets are met and exceeded
- Analyse customer feedback, call data, and churn trends to identify areas for improvement
- Collaborate with sales, marketing, and customer service teams to create a seamless customer experience
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