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Experience Management Consultant
This role is at the heart of our organization, responsible for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. As a trusted advisor, you will listen carefully to clients and advocate for them internally, driving operational improvements and product enhancements.
Key Responsibilities:- Solution Delivery: Successfully onboard clients, implement and deliver customer projects, driving them from inception to production go-live.
- Client Relationships: Build strong, lasting relationships with clients, and are a creative and analytical problem-solver.
- Product Knowledge: Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
- Collaboration: Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
Your Success Metrics:
Deliver solutions of value to our customers, resulting in high renewal and expansion rates.
Growth Opportunities:
You'll have opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features, and contribute to the team's body of knowledge.
Required Skills:
We're looking for candidates with 6-10 years of experience at a SaaS/Technology/Consulting Company, and a bachelor's degree or greater in Computer Science or Information Systems/Technology.
