Retail Operations Leader

8 hours ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €37,000

**Retail Operations Manager**

Job Description:

  We are seeking a proactive and commercially minded Retail Operations Manager to join our team primarily working at Dream Point Experience. This dual role will focus on driving the retail and operations, including merchandise management, product development, ordering, reporting and setting sales targets while also undertaking rostered Front of House Duty Management shifts to ensure the smooth running of the visitor experience.

Key Responsibilities:

  • Oversee day-to-day retail operations, including the management of merchandise, stock control, ordering, and supplier relationships.
  • Lead on product development, ensuring a diverse, creative, and profitable retail offering aligned with the brand.
  • Support the café team in achieving high standards of service and operational efficiency.
  • Monitor sales performance, produce regular retail and café reports, and track key performance indicators (KPIs).
  • Set and manage sales targets, motivating the team to achieve and exceed goals.
  • Ensure all retail and café operations comply with health, safety, and food hygiene regulations.

**Front of House Duty Management**

  Act as Duty Manager on a rostered basis, overseeing the visitor journey and ensuring a seamless experience for all guests. Lead and support the front-of-house team, ensuring excellent customer service and efficient crowd management. Handle visitor queries, feedback, and complaints in a professional and solution-focused manner. Coordinate with technical and operations teams to ensure smooth delivery of daily shows and events.

**Requirements & Qualifications**

  • Proven experience in retail management, ideally within visitor attractions or arts/entertainment environments.
  • Strong knowledge of stock sourcing, management, sales reporting, and supplier liaison.
  • Experience in setting and delivering sales targets and driving commercial performance.
  • Excellent leadership and team management skills with a hands-on approach.
  • Strong problem-solving abilities and customer service orientation.
  • Comfortable working in a fast-paced, visitor-focused environment with varied responsibilities.

**Personal Attributes**

  • Proactive, commercially focused and results-driven.
  • Strong interpersonal and communication skills.
  • Adaptable, calm under pressure, and solution-focused.
  • A team player with the ability to motivate and inspire others.
  • Commitment to delivering exceptional visitor experiences.

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