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IT Service Delivery Analyst

3 weeks ago


County Dublin, Ireland Sabeo Full time
Job Description:

The IT Service Delivery Analyst will be responsible for providing first-level support to Sabeo's users, managing incidents, and recording alerts. You will also investigate and diagnose issues, resolve them, or escalate them to higher-level teams as needed.

Key Accountabilities:
  • Perform triage, resolve incidents, and respond to queries on PCs, laptops, terminals, printers, mobile devices, tablets, shrink wrap, and in-house applications
  • Adhere to agreed service levels and quality measures