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Digital Colour Expert
2 weeks ago
About the Role
">As a Digital Colour Consultant, you will be responsible for providing expert colour consultancy across multiple platforms to ensure seamless customer experiences and drive engagement. This role combines creativity, customer service, and digital expertise to enhance brand visibility and customer satisfaction.
">Key Responsibilities:
">- Conduct personalised colour consultations online and occasionally in-store or at home.">
- Use CRM and design tools to enhance early customer engagement.">
- Manage bookings, pre-consultation preparation, and follow-up communications.">
- Provide expert product knowledge and customer support via multiple channels.">
- Collaborate with marketing and web development teams to optimise the customer journey.">
- Contribute to digital marketing efforts, including social media content and blogs.">
- Evaluate and maintain compliance with ISO standards and uphold B-Corp values of diversity and inclusion.">
Requirements and Qualifications:
">- A qualification in Interior Design or a related field.">
- 1-2 years of experience in interior design or colour consultancy.">
- Strong IT and communication skills with the ability to multitask.">
- A team player with a customer-first mindset and sales focus.">
Role Details and Benefits:
">- This is a hybrid, full-time (32 hours/week) role with flexibility for evenings and Saturdays.">
- The role includes 25 days of annual leave, bonus potential, and pension after probation.">
- Access to an Employee Assistance Program and professional development opportunities.">
This role is ideal for someone passionate about colour, design, and digital innovation who wants to make a meaningful impact on our customers' experiences.