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Customer Success Representative Dublin
1 week ago
About the Role
We are building a world-class Support team, committed to helping customers realize the full potential of Rippling.
Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
Our Support Organization is composed of product-specific teams, including HR, IT, and Finance.
As a Customer Support Specialist, you will be responsible for supporting our Rippling customers and resolving issues related to our products.
You will take charge of customer issues from start to finish, leveraging phone, chat, email functionality, and video conferencing to provide optimal support.
De-escalate and resolve issues by utilizing platform and industry expertise.
Become a product expert, serving as a go-to resource for both customers and coworkers.
Identify areas of improvement and collaborate with Product and Engineering teams to share insights on automation or added features.
Work effectively under time constraints and meet schedules, ensuring client needs are met.
This role offers the opportunity to work with a dynamic and fast-paced team, contribute to internal discussions around product enhancements, and participate in professional growth and development.
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