Digital Community Operations Expert

4 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

We're seeking a talented Community Operations Analyst to join our team in Dublin. As an Estonian speaker, you'll play a key role in supporting our clients' community and ensuring seamless delivery of services.

About the Company:

Covalen is a leading provider of business process outsourcing (BPO) solutions, partnering with global organizations for over 25 years. Our tailored BPO services help clients achieve their unique goals.

Key Responsibilities:
  • SUPPORTING OUR CLIENT'S COMMUNITY AND RESOLVING INQUIRIES EFFICIENTLY.
  • DEVELOPING AND MAINTAINING KNOWLEDGE OF OUR CLIENTS' PRODUCTS AND SERVICES.
  • WORKING COLLABORATIVELY WITH INTERNAL STAKEHOLDERS TO ENSURE SMOOTH DELIVERY OF SERVICES.

You'll also be responsible for investigating and resolving complex issues, using your analytical skills to identify and implement solutions. In addition, you'll contribute to the development of new processes and procedures to improve efficiency and effectiveness.

The ideal candidate will have a strong background in customer-facing roles, excellent communication skills, and the ability to work effectively in a team environment.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • DYNAMIC WORK ENVIRONMENT.
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