Site Operations Director

3 days ago


Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

About the Role

The Site Operations Lead will play a critical role in driving and delivering the operational elements of the Novartis Corporate Center in Dublin. This individual will be responsible for ensuring appropriate governance and operations rigor to run a high-performing organization of ~800 associates.

This role is a critical support to the NOCC Head, ensuring the operational effectiveness of the Novartis Corporate Center. The Site Operations Lead will comprise delivery responsibility for three essential NOCC pillars: site governance and operations, program delivery of global and local initiatives, and enable site engagement.

Key Accountabilities:

  1. Develop the NOCC Dublin annual site strategy & objectives, in line with the broader global NOCC strategy & objectives as set by the Global Head of NOCCs.
  2. Complete the end-to-end project management of key site initiatives, aligned to the site strategy & objectives, as required.
  3. Sit on the NOCC Dublin Site Leadership Team (LT) and contribute to LT decision-making processes on day-to-day operations and strategic initiatives.
  4. Collaborate and coordinate with leads of the Site Domains and Functions to ensure smooth day-to-day operational running of the site and to ensure execution of strategic site initiatives.
  5. Support NOCC Head in setting and evolving the site value proposition and ensuring it is communicated to all site employees.
  6. Drive transparency in performance, decision making, and audit trail by developing and pushing optimal sets of tracking measures, metrics, scorecards, minutes, and follow-up evidence.
  7. Provide leadership and technical expertise for relevant productivity and OpEx programs across the NOCC Dublin.
  8. Draft and keep up to date a site stakeholder management plan to identify key stakeholders (internal and external) who contribute to the site's success.
  9. Prepare for and host internal and external visitors to the site.
  10. Collaborate with the NOCC LT and global cross-NOCC Learning Team to create and implement an annual site learning plan.
  11. Support the NOCC Dublin Site Administration & Engagement Lead in partnering and collaborating with our Employee Resource Group network.
  12. Report on NOCC Dublin KPIs and key activities to central global NOCC governance teams.
  13. Liaise and collaborate with other Site Operation Leads in other NOCCs as required.
  14. Engage with academic institutions, government departments and bodies, and the broader pharma and tech ecosystem to strengthen strategic partnerships and drive the success of the NOCC Dublin site.


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