IT Change Analyst Lead

3 days ago


Dublin, Dublin City, Ireland Tata Consultancy Services Full time
Key Responsibilities

The Senior Change Analyst will be responsible for the following key responsibilities:

  • Co-ordinate, schedule, and prioritize Change Requests, ensuring adherence to key SLAs and KPIs.
  • Provide training and support to end-users and stakeholders on how to effectively utilize the Change Management process and related ServiceNow functionalities and features.
  • Own continual service improvement for Change Management and actively contribute to CSI across the Service Management team.

We are looking for a skilled professional who can make informed decisions, using the data and information available, and has experience in stakeholder management, with an ability to communicate across levels of an organization.


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