Current jobs related to Customer Success Strategist - Cork, Cork - beBeeCustomer

  • Campaign Strategist

    2 weeks ago

    Cork, Cork, Ireland beBeeMarketing Full time €40,000 - €80,000

    Job Title: Campaign Strategist">">Musgrave is a family-owned business with a rich legacy in food and brand innovation. We serve communities across Ireland and Spain, feeding one in three people every day through iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace.We have an exciting opportunity for a successful candidate to...

  • Customer Success Manager

    4 weeks ago

    Cork, Cork, Ireland Quest Software International Limited Full time

    Manager Customer Success Location IE-Cork Job ID Category Customer Success Position Type Regular Full-Time Quest Software: Empowering Secure Digital Transformation and Data-Driven Innovation At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the...

  • Customer Success Manager

    1 day ago

    Cork, Cork, Ireland Quest Software Full time

    OverviewAt Quest Software, our mission is to enable customers to unlock value from all their data by delivering AI and data solutions that de-risk AI adoption and maximize the return on that data.We do this by providing integrated capabilities across the data management lifecycle to help data and IT leadership accelerate and advance their data and AI...

  • Manager Customer Success

    2 weeks ago

    Cork, Cork, Ireland Quest Software Canada Inc Full time

    OverviewQuest Software: Empowering Secure Digital Transformation and Data-Driven InnovationAt Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid...

  • Customer Success Manager

    2 weeks ago

    Cork, Cork, Ireland Quest Software Full time

    OverviewAt Quest Software, our mission is to enable customers to unlock value from all their data by delivering AI and data solutions that de-risk AI adoption and maximize the return on that data. We do this by providing integrated capabilities across the data management lifecycle to help data and IT leadership accelerate and advance their data and AI...

  • Customer Success Engineer

    4 weeks ago

    Cork, Cork, Ireland Netapp Full time

    Job SummaryAs customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value in achieving business outcomes. The Cloud Consumption Customer Success organization plays a critical role with NetApp's large, strategic cloud customers, leading...

  • Customer Success Manager

    1 week ago

    Cork, Cork, Ireland Quest Software Full time

    Join to apply for theCustomer Success Managerrole atQuest Software1 day ago Be among the first 25 applicantsJoin to apply for theCustomer Success Managerrole atQuest SoftwareOverviewAt Quest Software, our mission is to be the "go-to" partner to help modernize, protect and secure hybrid Active Directory, EntraID and Microsoft 365 environments.We aim to build...

  • Customer Success Manager

    1 day ago

    Cork, Cork, Ireland Quest Software Full time

    Join to apply for theCustomer Success Managerrole atQuest Software1 day ago Be among the first 25 applicantsJoin to apply for theCustomer Success Managerrole atQuest SoftwareOverviewAt Quest Software, our mission is to be the "go-to" partner to help modernize, protect and secure hybrid Active Directory, EntraID and Microsoft 365 environments.We aim to build...

  • Customer Success Manager

    4 weeks ago

    Cork, Cork, Ireland One Identity, LLC Full time

    OverviewQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...

  • Customer Success Manager

    4 weeks ago

    Cork, Cork, Ireland Quest Software Full time

    OverviewQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...

Customer Success Strategist

2 weeks ago

Cork, Cork, Ireland beBeeCustomer Full time €70,000

About This Role

">

We are seeking a dedicated Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring our most strategic customers realize maximum value from their investments.

">

Your primary responsibility will be to guide these customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from our solutions.

">
  • ">
  • Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer.">
  • Establish relationships with key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns.">
  • Develop and maintain strategic Success Plans that align to value milestones and customer-defined business outcomes.">
  • Partner with customers to build joint plans for success, maintaining a detailed understanding of their business to achieve high levels of customer satisfaction, engagement, and adoption of our technologies.">
  • Monitor customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.">
  • Facilitate Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth.">
  • Deliver an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products.">
  • Actively monitor customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable.">
  • Support collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment.">
  • Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within our organization are engaged for quick resolution.">
  • Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.">
">

Requirements

">
  • ">
  • A minimum of 3 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.">
  • A minimum of 3 years of experience in customer management within AI and data solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.">
  • Excellent organizational skills and ability to establish milestones and keep success plans on task.">
  • Adept at handling internal and external escalations.">
  • Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers.">
  • Experience in leading, adopting, and driving change internally or externally.">
  • Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements.">
  • Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans.">
  • An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage.">
">

What Will Make You Stand Out

">
  • ">
  • Experience in transformational Customer Success projects or experience where products shift from On-Premise to subscription or SaaS.">
  • Previous Customer Success experience in a company with B2B Software.">
  • Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes.">
"]],