Strategic Outsourcing Director

3 days ago

Dublin, Dublin City, Ireland Bank Of Ireland Full time

About the Role

The Head of the Outsourcing Centre of Excellence (CoE) is a senior leadership position responsible for developing and executing the strategic vision for outsourcing within Bank of Ireland.

This role focuses on outsourcing strategy development and delivery, overseeing the portfolio of outsourced providers and ensuring a robust risk and controls environment is in place for all outsourcing activities.

The successful candidate will have significant experience within management and leadership ideally with outsourcing, vendor management or related fields, preferably within the financial services industry.

A proven track record in leading and managing teams, preferably within a CoE or similar strategic function and have a deep understanding of the banking sector.

You will be a Strategic thinker with an ability to develop and implement long-term strategies, demonstrate stakeholder management and have strong business acumen with the ability to bring robust and constructive challenges at executive level.

Key Responsibilities

  • Develop and implement the outsourcing strategy aligned with Bank of Ireland's Group Strategy in conjunction with key stakeholders;
  • Create, execute and keep refreshed a roadmap for achieving Bank of Ireland's strategic outsourcing target outcomes, ensuring appropriate funding is in place and all milestones are delivered in line with budget and agreed timelines;
  • Lead the measurement and oversight of benefits realisation arising from the implementation of the outsourcing strategy and mentor and develop a high-performing team of experts and professionals within the CoE;
  • Oversee the establishment and maintenance of a set of quality standards and protocols for all outsourcing arrangements across the lifecycle;
  • Ensure the Outsourcing Committee has a data-driven and holistic view of progress against strategy, status of the risk & controls environment and any other material outsourcing matters;
  • Engage with relevant regulatory bodies on strategic outsourcing matters, including representing the narrative on Bank of Ireland's outsourcing roadmap and staying connected to the priorities as defined by the relevant stakeholders;
  • Work closely with senior executives and colleagues across Business Efficiency, Procurement and Divisions, along with 2nd and 3rd LoD to deliver Bank of Ireland's target outcomes, and serve as a trusted advisor to the Outsourcing Committee and members of senior management on strategic outsourcing matters.

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