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Customer Service Professional
3 weeks ago
Job Summary:
We are seeking a Customer Service Professional to join our team. As the first point of contact for inbound customer queries, you will deliver exceptional service and ensure customer needs are met efficiently and professionally.
This role requires excellent interpersonal communication skills, empathy, and problem-solving abilities. You will work closely with internal departments to resolve customer queries promptly and effectively.
Main Responsibilities:
- Deliver exceptional customer service via phone and email
- Manage high volumes of customer inquiries with a polite and professional approach
- Collaborate with internal departments to resolve customer queries
- Maintain accurate customer records and update account details as needed
Candidate Profile:
The ideal candidate will have at least 1-2 years of experience in a customer-facing role, preferably in a call centre or office environment. They should be comfortable working in a fast-paced environment, multi-tasking, and maintaining attention to detail.
About Our Organization:
We are a leading provider of energy solutions, committed to helping customers transition to a more sustainable energy future. We value our people and strive to create an inclusive environment where everyone feels included and heard.
Benefits:
We offer a competitive salary, defined contribution pension scheme, health insurance, staff discounts, and hybrid work options. We also provide opportunities for career advancement and encourage internal progression right across the business.
What We Offer:
We are committed to creating an inclusive environment that values diversity and promotes equal opportunities for all employees.
