Bilingual Support Professional

4 days ago


Galway City, Ireland Tbwa ChiatDay Inc Full time

We care about our people and strive to create a positive work environment. Diligent offers a flexible work environment, comprehensive health benefits, meeting-free days, generous time off policy and wellness programs.


About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Our mission is to make the world a more sustainable, equitable and better place.


Job Description

We are seeking a bilingual support professional to join our team. As a key member of our GRC software support team, you will provide superior levels of technical customer support efficiently and professionally to Diligent end-users, channel partners, and internal customers.

You will demonstrate professional and appropriate written and verbal communication for internal and external customers, coach and advise global customers in the effective use of Diligent products and systems, and troubleshoot application errors, support software installations and upgrade processes.

Create trusted advisory relationships with our customers ensuring they are using the correct products for their needs and maximize the utilization of those products. Assist in creating and verifying product documentation and ensure accuracy and maintenance of our Knowledge Base by creating and contributing detailed articles and documentation for existing products, new releases, and related technologies.


Key Responsibilities:

- Exceed customer expectations by providing superior levels of technical customer support
- Demonstrate professional and appropriate written and verbal communication for internal and external customers
- Coach and advise global customers in the effective use of Diligent products and systems
- Troubleshoot application errors, support software installations and upgrade processes


Required Experience/Skills:
  • Engineering degree in Computer Sciences, Information Systems or related fields
  • Experience with Microsoft SQL Server – installation, configuration and performance
  • Experience working on large-scale, N-tiered enterprise web applications
  • Proficient in SQL, stored procedures, database schema with hands-on experience in enterprise projects
  • Ability to research, learn, apply, and adapt to new functionality and technology
  • Self-motivated, able to multi-task and remain productive without close supervision
  • Ability to work under pressure to resolve complex and time-sensitive client issues from beginning to end

Benefits

We offer a flexible work environment, comprehensive health benefits, meeting-free days, generous time off policy and wellness programs. Join us and be part of a global community on a mission to make a real impact.



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