Frontline Hotel Booking Expert

The Reservations Agent Role

This position entails being the first point of contact for guests, assisting with bookings, providing excellent customer service, and answering queries in a warm, friendly, and courteous manner.

• Assist guests with booking enquiries via telephone, online, and third-party websites.
• Achieve the best possible room rate and ensure sales targets are met.
• Handle all guest queries in a helpful and timely manner.
• Update the reservation system daily.
• Generate daily, weekly, and monthly reports.

To be successful in this role, you will need to possess:

• High literacy in computer skills including a working knowledge of MS Office Suite.
• Experience using Opera Cloud would be an advantage.
• Excellent communication skills.
• Be highly organised.
• Fluency in English language.
• A minimum of 2 years experience in customer service and/or hotel industry.

As a valued member of our team, you will enjoy:

• Full on-the-job training provided.
• Free Leisure Centre Access.
• Pension Scheme after 6 months.
• Wellness Programme.
• Competitive Salary.

Please note that we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.