Healthcare Support Specialist
1 week ago
Vhi Health And Wellbeing Dac is an Equal Opportunities Employer. We welcome applications from diverse candidates who share our values and commitment to delivering high-quality healthcare services.
We are currently seeking an experienced Healthcare Support Specialist to join our team in a full-time and permanent position. As a Healthcare Support Specialist, you will provide administrative support to the dedicated Vhi Swiftcare Clinic/Clinical Call Centre.
The successful candidate will be responsible for:
- Providing best-in-class customer service to patients attending the Clinic or calling the clinical triage phone line
- Entering accurate information and maintaining computerized patient files
- Meeting targets and following current scripts for the Call Centre
- Escalating issues as required to line manager
- Managing large amounts of calls in an effective manner and navigating the patient through the appropriate pathway
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