Healthcare Support Specialist

1 week ago


Dublin, Dublin City, Ireland Vhi Health And Wellbeing Dac Full time

Vhi Health And Wellbeing Dac is an Equal Opportunities Employer. We welcome applications from diverse candidates who share our values and commitment to delivering high-quality healthcare services.

We are currently seeking an experienced Healthcare Support Specialist to join our team in a full-time and permanent position. As a Healthcare Support Specialist, you will provide administrative support to the dedicated Vhi Swiftcare Clinic/Clinical Call Centre.

The successful candidate will be responsible for:

  • Providing best-in-class customer service to patients attending the Clinic or calling the clinical triage phone line
  • Entering accurate information and maintaining computerized patient files
  • Meeting targets and following current scripts for the Call Centre
  • Escalating issues as required to line manager
  • Managing large amounts of calls in an effective manner and navigating the patient through the appropriate pathway


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