Verification Officer- Tralee Position

5 days ago


County Kerry, Ireland Sgs Full time

We are seeking a Documentation Specialist to join our team at the Sgs Tralee NDLS Centre. This is a 3-month fixed-term full-time contract.

The National Driver Licence Service is delivered by Sgs Ireland on behalf of the Road Safety Authority (RSA).

As a Documentation Specialist, you will be responsible for:

  • Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
  • Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
  • Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology.
  • Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed.
  • Promptly reporting any serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.

This role requires strong attention to detail and effective communication skills.



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