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Customer Support Representative
2 weeks ago
The Offer
Hybrid Work Model in IrelandOur client is a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We specialize in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
Our mission is to help people get a great job abroad and feel safe in their transition to a life in a new country.
About the JobYou will act as a single point of contact for customers regarding their queries and concerns.
Your daily tasks will include:
- Providing email and phone support to customers;
- Helping clients with sales processes and account management;
- Liaising with other departments as necessary;
- Identifying process improvement opportunities;
- Supporting customers at major events around the world.
You will be responsible for ensuring a good balance between productivity and quality in your work.
RequirementsTo be successful in this role, you should have:
- A native-level proficiency in Italian and fluency in English;
- At least 6 months of experience in IT and tech support industry;
- Sales skills and retail experience are an advantage;
- A basic understanding of computer handling skills;
- Good learning pace within IT systems;
- Excellent problem-solving skills and interpersonal relationship building skills.
You should also be able to manage multiple competing priorities, duties, and tasks, and communicate effectively with others.
