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ICT Service Delivery Specialist

2 weeks ago

Dublin, Dublin City, Ireland Tn Ireland Full time

Tn Ireland is seeking an ICT Service Delivery Specialist to join our team. The successful candidate will be responsible for delivering high-quality IT services, developing service delivery standards and processes, and monitoring the performance of IT services.

They will work closely with customers to understand their needs, oversee incident and problem management, and drive service improvement initiatives. This includes managing a team of service desk analysts, ensuring timely and effective resolution of IT-related issues.

The ideal candidate will have proven experience in managing service delivery and ICT service desks of similar size, scale, scope, and complexity. They will also have experience with the ITIL framework and implementation of best practices.