Hybrid Cloud Support Engineer
5 days ago
About the Job:
This position provides the opportunity to work in a high growth area in Hybrid Cloud Management and Artificial Intelligence for Event Manager organization. As a CEng support-Dev Specialist, you will be responsible for performing problem determination, analysis, and solving customer problems in the Agile Service Manager, AIOps & Netcool environment.
Your Responsibilities:
- Debug reported problems, design, develop, unit test code fixes, and deliver fixes to customers.
- Use programming languages in which the product has been written; have an in-depth understanding of the environment to test the code fixes; understand and articulate the impact on other components/products in the product suite.
- Provide client insight and feedback regarding the client environment to the development organization responsible for new product development.
Requirements:
- Bachelor's degree in computer science or equivalent with at least 3 years hands-on experience as a development/support engineer or software engineer.
- Strong analytical and troubleshooting skills on Linux, Web Services, Cloud (Kubernetes) environment.
- Working knowledge of Java, XML, JavaScript, Python, DB technology such as DB2, Postgres, and Cassandra.
- Good understanding of Cloud technologies, ElasticSearch, Cassandra, DB2, Oracle, SQL Server, OpenShift / Kubernetes, ideally OCP and Operators.
- Familiarity with AI, Machine learning, server architecture, and networking skills.
- Troubleshooting knowledge of microservices in OpenShift environment.
- Some level of experience in GitHub & Jenkins.
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