Insurance Underwriter Specialist

Role Overview

Zurich Insurance Group is seeking a Personal Lines Agent to join our team in Wexford. The successful candidate will work with brokers on policy renewals, new business, and mid-term adjustments, supporting the broker with underwriting queries.

This role offers an opportunity to gain experience in customer service, customer retention, policy administration, and sales across home, motor, and travel products.

The position may be part-time or full-time, allowing for flexibility to suit individual needs.

• Deliver telephone-based support to customers on all aspects of general insurance underwriting
• Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner - striving to exceed quality customer service
• Retain current customers in line with challenging business targets
• Identify upsell opportunities for additional policy benefits
• Contact targeted renewals to drive retention targets
• Build rapport & relationship with our potential and existing customers
• Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes

• Excellent phone manner & communication skills
• Good IT Skills (use of MS Office Products)
• Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience
• Experience in a similar work environment - dealing with customers
• Experience within the insurance industry would be an advantage
• Completed or be in the process of completing CIP as a minimum and/or ACII qualification
• Demonstrate excellent verbal & written communication skills
• Have attention to detail, ability to interpret data and ability to follow work through
• Have the ability to prioritise and manage own work while considering the greater impact on the team
• Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
• Build rapport with our customers quickly & put the customer at the centre of everything we do
• Be resilient in the nature of our work and adapt to changing conditions
• Have good negotiation skills to close renewal offers & be target focused
• Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• Demonstrate solution focus in approach to work and dealing with stakeholders