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Senior Unified Communications Specialist

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Dublin, Dublin City, Ireland beBeeContactCentre Full time €95,000 - €121,000

Job Title: Unified Communications Leader

We are seeking a seasoned Cisco Contact Centre Engineer to lead the design, implementation and ongoing support of innovative solutions that elevate customer interactions and agent productivity.

  • Design, implement and maintain Cloud Contact Centre solutions including advanced call flows, Omni channel, Interactive Voice Response (IVR), Automatic Call Distributor (ACD) and agent workflows.
  • Collaborate with stakeholders and provide expert consultation throughout all phases of project lifecycle and operational support model.
  • Ensure design decisions are effective, high-quality, timely and straightforward to implement.
  • Develop comprehensive documentation strategies and roadmaps which adhere to policies and procedures for Contact Centre operations.
  • Conduct Contact Centre assessments and develop solutions to optimize the client and agent experience.
  • Deliver training and technical mentoring for Contact Centre platforms serving as a primary resource for team members and partners.

Key Requirements:

  • Previous experience in Cisco Contact Centre (Cloud and on Prem)
  • Effective communication skills with the ability to articulate technical concepts clearly to both technical and non-technical audiences
  • Working knowledge of Agile methodologies preferred
  • A College or University degree and/or relevant proven work experience is preferred

Why Work With Us:

We offer a flexible collaborative work culture in an organization where financial strength and stability empowers us to explore new ideas. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve.