Technical Support and Quality Control Expert

4 days ago


Limerick, Limerick, Ireland Northern Trust Full time
About This Role

This role offers an exciting opportunity to work as a Technical Co-ordinator in our Transfer Agency department. As part of our Investor Service Centre team, you will be responsible for ensuring quality standards are met in live queries and conducting quality audits.

Your Key Responsibilities

Some of your key responsibilities will include:

  1. Maintaining quality standards in live queries within the Service Centre.
  2. Conducting quality audits on queries handled within the Service Centre.
  3. Providing valuable insights to team leaders and managers.
  4. Offering coaching and training to Service Centre partners.

You will also contribute to network quality improvements and maintain relevant controls within the department.



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