Strategic Business Advisor

1 week ago


Dublin, Dublin City, Ireland Gong Full time

Gong is a leader in revenue intelligence, helping organizations harness customer interactions to drive business efficiency and accelerate revenue growth. As a Customer Success Manager at Gong, you will be a trusted advisor to senior revenue and revenue operations leaders, working together to uncover business outcomes and strategically map them to Gong value.

Key Responsibilities:
  • Own overall customer relationships and drive engagement and adoption
  • Mine and measure value, unearth and mitigate risk, and create raving fans
  • Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals

You will partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes. You will also work closely with Account Executives to secure retention and growth of your portfolio through upsell and cross-sell motions.

Requirements:
  • 3+ years of relevant work experience in B2B SaaS in a Customer Success, Account Management or Account Executive role
  • Experience prioritizing and managing a book of business and being accountable for quarterly metrics
  • Demonstrated background in developing and managing relationships and renewing contracts

We are looking for someone who is passionate about providing an exceptional customer experience, creative, resourceful, detail-oriented, and well-organized. If you thrive in a fast-paced, high-growth startup environment and enjoy taking ownership of your work, we want to hear from you.



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