Data Support Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €60,000 - €100,000

Job Title: Customer Data Support Specialist

About the Role
As a key member of our team, you will provide exceptional technical support to our customers, utilizing your expertise in SQL and data analytics. You will be responsible for helping customers solve data problems, learn best practices, and navigate our product platform. This role requires a deep understanding of the product, as well as excellent communication and problem-solving skills.

Responsibilities:
• Become an expert in the product and its best practices
• Assist customers through various channels, including Slack, acting as the frontline for users navigating the product
• Provide proactive, positive technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
• Stay up-to-date on the latest product improvements and roadmap
• Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
• Share deep knowledge of actual usage cross-functionally to inform how we develop and market the product
• Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service

About You
• Love learning and problem-solving; enthusiastic about helping and teaching others
• Strong communication skills, both written and oral
• Desire to work directly with customers on a daily basis
• Passionate about working with and talking about data
• Strong SQL skills; knowledge of SQL for analytics
• 1+ years experience in data analytics and/or business intelligence preferred

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