On-Site Support Professional
2 weeks ago
Catalyx is seeking a skilled professional to join our team and work on-site at our customer site in Cork.
We are a trusted partner in delivering world-class lifecycle services to regulated industries. With a commitment to innovation and excellence, we partner with organizations to empower them to enhance efficiency and drive success.
As part of this commitment, we are developing our on-site teams to support the advancement of customer operations.
Responsibilities- Provide hands-on support for MES, SAP, and PI interface issues with direct involvement in troubleshooting at the shop floor level.
- Troubleshoot MES-related incidents and service requests directly on the production floor, ensuring minimal disruption to operations.
- Participate in scheduled maintenance and ensure proper documentation of activities.
- Execute support and sustainment tasks in alignment with business and GMP compliance requirements.
- Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and general system access or performance concerns.
- Provide real-time shop floor support to Manufacturing, guiding end users on MES navigation, eBR execution, and optimal system use to promote self-sufficiency.
- Support change controls, CAPA processes, and integration of new product changes for GMBRs, MBRs, eBRs, and ESP across filling, inspection, and packaging operations.
- Assist with platform and server maintenance activities as the primary onsite resource, managing system administration and technical support needs.
- Engage actively with cross-functional project teams to build effective working relationships and ensure successful project execution.
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
- 3+ years of experience working with MES platforms in a GMP-regulated manufacturing environment.
- Experience with MES systems such as Werum PAS-X, Rockwell PharmaSuite, or Emerson Syncade is highly desirable.
We offer a total rewards package that includes great personal benefits and professional growth opportunities. We value diversity and inclusion and are committed to creating a welcoming environment for everyone.
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