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Cyber Security Customer Advocate Role

1 week ago

Cork, Cork, Ireland Keeper Security, Inc. Full time

Keeper Security is an innovator of best-in-class password management, secrets management, privileged access, secure remote access, and encrypted messaging. As a Customer Success Manager, you will become a Keeper Security product expert for your customers, occasionally assisting on Sales or Marketing calls/webinars as a CSM & Keeper expert.

You will drive customer advocacy in the form of references, referrals, and case studies. Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas.

Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products. Contribute towards the development of a strong team environment by upholding high work standards. Jump at opportunities to go the extra mile to ensure our customers are supported and successful.

Requirements
  • 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise