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Customer Service Operations Specialist

2 weeks ago

Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time

Company Overview

Irish Life Group Services Limited is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are proud of our culture of developing and supporting the growth and professional development of our people.

Job Description

This role is part of our Customer Solutions Operations division, which provides group retirement and risk products to employer and affinity groups. The ideal candidate will have excellent PC skills, including Word, Excel, and Outlook, along with the ability to work with multiple systems and to learn and adapt to new ones.

Key Skills and Qualifications

  • Excellent customer service focus - previous customer service work experience is critical
  • Excellent communication skills, both verbal and written
  • Professional telephone manner
  • A strong drive for results, with focus on consistently meeting and at times exceeding deadlines, targets, and SLAs
  • Strong organisational skills (strong ability to plan, co-ordinate, and manage tasks efficiently)

Benefits

We offer excellent opportunities for advancement in the financial services industry and provide all our new and existing staff with continued training and development, ensuring that our workforce is both competent and highly skilled in meeting all client requirements.