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Innovation Management Consultant

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are seeking an Innovation Management Consultant to lead our transformation from a transactional service provider to a strategic partner. As a key member of our team, you will design and deliver cutting-edge CX solutions that drive real business impact.

You'll work closely with clients, guiding them through their digital transformation while ensuring seamless execution and measurable ROI.

Innovation Strategy
  • Design and deliver CX solutions that enhance efficiency, customer satisfaction, and revenue.
  • Partner with business development teams to identify opportunities, co-create solutions, and drive adoption.
  • Conduct deep-dive discovery sessions to understand client challenges and future goals.
Key Requirements
  • 7-10 years of experience in solution architecture, CX strategy, or related fields.
  • Expertise in the CX industry, particularly within BPO.
  • Strong experience in pre-sales.
  • Strong knowledge of AI, automation, and emerging technologies shaping the CX space.