Personal Lines Insurance Expert

1 week ago


Dublin, Dublin City, Ireland Zurich Insurance Full time
Job Description
We are seeking a Personal Lines Agent to join our team in Wexford. The successful candidate will work within the Personal Lines Team, dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting the broker with their underwriting queries.

The role provides an opportunity to gain experience in customer service, customer retention, policy administration, and sales – across our home, motor, and travel products.

  1. Deliver telephone-based support to customers on all aspects of general insurance underwriting.
  2. Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service.
  3. Retain current customers in line with challenging business targets.
  4. Identify upsell opportunities for additional policy benefits.
  5. Contact targeted renewals to drive retention targets.
  6. Build rapport & relationship with our potential and existing customers.
  7. Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
  8. Focus on the achievement of challenging service levels with customer centricity crucial to all processes.




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