Cloud Contact Centre Expert

4 days ago

Dublin, Dublin City, Ireland beBeeCloud Full time €85,000 - €105,000
Job Title: Cloud Contact Centre Team LeadWe are seeking an experienced professional to lead our Cloud Contact Centre initiatives. This role requires a seasoned leader who can design, implement, and maintain Cloud Contact Centre solutions.Responsibilities:
  • Design and implement Cloud Contact Centre solutions.
  • Maintain Cloud Contact Centre solutions.
  • Collaborate with stakeholders.
  • Provide expert consultation and support.
  • Implement and manage advanced queues and call routing logic.
  • Design and implement callback features.
  • Support Cloud Contact Centre to leverage AI-powered insights.
  • Utilize APIs to integrate contact centre solution with various applications.
  • Develop documentation.
  • Maintain, deploy, and troubleshoot issues.
  • Provide troubleshooting.
  • Install, configure, and maintain Voice infrastructure.
  • Act as Project Leader.
  • Provide training and technical mentoring.
  • Support voice platforms.
  • Drive automation and innovation.
  • Manage voice platform ITSM processes.
  • Serve as liaison for cross-functional team activities.
  • Ensure compliance of data protection requirements.
Requirements:
  • Previous experience in contact centres desired.
  • Effective communication skills.
  • Working knowledge of Agile methodologies preferred.
  • A degree or relevant work experience preferred.

  • Cloud Contact Centre Solutions Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCommunication Full time €100,000 - €120,000

    Cloud Contact Centre Lead Job DescriptionJob OverviewWe are seeking an experienced Cloud Contact Centre engineer to lead the design, implementation and ongoing support of cloud-based contact centre solutions.Key ResponsibilitiesDesign and implement cloud contact centre solutions including advanced call flows, Interactive Voice Response (IVR), Automatic Call...

  • Contact Centre

    2 weeks ago

    Dublin, Dublin City, Ireland Click&GoHolidays Full time

    Contact Centre - Call Quality Assurance SpecialistContact Centre - Call Quality Assurance SpecialistContact Centre - Call Quality Assurance SpecialistCOMPANY BACKGROUNDClick&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value...

  • Dublin Contact Centre Transformation Leader

    4 days ago

    Dublin, Dublin City, Ireland beBeeProject Full time €80,000 - €100,000

    Transform Your Career with a High-Impact RoleA leading technology company is seeking an experienced Contact Centre Project Manager to join their team in Dublin, Ireland.This is a unique opportunity to work on complex programmes that drive business growth and improvement, while being part of a supportive environment.The ideal candidate will have:Strong...

  • Contact Centre Manager

    1 week ago

    Dublin, Dublin City, Ireland beBeeWorkforce Full time €75,000 - €80,000

    Job TitleWe are seeking a strategic workforce manager to oversee global customer contact operations across multiple international locations.Key Responsibilities:Develop and implement effective strategies to manage customer contact volumes across various channels, including voice, messaging, social media, email, and back-office.Optimize staffing schedules to...

  • Head of Cloud Centre of excellence

    2 weeks ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    Head of Cloud Centre of excellence (CCOE)Join to apply for the Head of Cloud Centre of excellence (CCOE) role at Bank of IrelandHead of Cloud Centre of excellence (CCOE)Join to apply for the Head of Cloud Centre of excellence (CCOE) role at Bank of IrelandWhat is the opportunity?Join the leading bank in Ireland as the driving force behind our Cloud Adoption...

  • Head Of Cloud Centre Of Excellence

    3 weeks ago

    Dublin, Dublin City, Ireland Bank Of Ireland Full time

    What is the opportunity?Join the leading bank in Ireland as the driving force behind our Cloud Adoption initiative.Lead a dedicated organisation of Cloud Engineering, Architecture, and Cloud Business Office teams spearheading our Digital Transformation efforts.You'll play a crucial role in ensuring our systems remain available and secure by using pioneering...

  • Lead, Unified Communications And Contact Center

    3 weeks ago

    Dublin, Dublin City, Ireland Northern Trust Full time

    Lead, Unified Communications and Contact CenterAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and...

  • Contact Centre Team Leader

    2 weeks ago

    Dublin, Dublin City, Ireland Atlanta Group Full time

    OverviewCarole Nash Insurance, now proudly part of the Markerstudy Group, is Ireland's leading motorcycle insurance intermediary. We're looking for an experienced Contact Centre Team Leader to join our management team and help shape the future of our business. If you're a motivated people-leader who thrives on coaching, developing talent, and driving...

  • Lead, Unified Communications and Contact Center

    2 weeks ago

    Dublin, Dublin City, Ireland Northern Trust Full time

    Lead, Unified Communications and Contact CenterAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and...

  • Contact Centre Workflow Coordinator

    2 weeks ago

    Dublin, Dublin City, Ireland Click&GoHolidays Full time

    OverviewContact Centre Workflow Coordinator (Temporary Contract)The primary purpose of this role is to manage the operational workflow and real-time resource allocation across the Contact Centre. This includes overseeing inbound work distribution, monitoring service levels, and ensuring optimal utilisation of team capacity. The Workflow Coordinator will...