Dutch Service Experience Expert

1 week ago

Galway, Galway, Ireland beBeeCustomerService Full time €35,000 - €45,000

Job Overview

As a Dutch Customer Service Specialist, you will play a key role in delivering exceptional customer experiences. Your primary responsibility will be to process all orders received via CRM systems, ensuring timely and accurate fulfillment.

Key Responsibilities:

  • Process all orders received via CRM systems.
  • Communicate proactively with internal and external customers regarding order status.
  • Review and maintain customers' open orders on a daily basis.
  • Investigate and resolve order processing issues reported by customers, working cross-functionally with other departments.
  • Collaborate with other departments to ensure accuracy of data maintained on SAP.
  • Keep customer account changes up-to-date and communicate these changes to the commercial sales team.
  • Stay up-to-date on products, inventory levels, special requirements, and promotions communicated from various departments to support delivery of an excellent customer service.
  • Regularly communicate with the Team Lead on all changes, issues, and potential concerns related to any customer accounts.
  • Work with the central warehouse and/or supply chain team regarding inventory, escalations, and customer inquiries.
  • Ensure compliance with and execution of applicable Quality Management System (QMS) processes to deliver an excellent customer experience.

Requirements:

  • Previous customer service experience is desired, preferably in the healthcare industry, but not essential.
  • Fluency in Dutch and English is essential; fluency in French would also be beneficial.
  • Proficiency in MS Office programs such as Word, Excel, and Outlook, and comfort with IT systems.
  • SAP or other ERP system experience would be a significant advantage.

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