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Housing Portfolio Manager

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
About Us

Tuath Housing has a long history of providing safe, secure and affordable housing to its residents. Our values are built on delivering quality homes and exceptional customer service.

We pride ourselves on being a leader in the affordable housing sector in Ireland, with a commitment to embedding environmental, social and governance (ESG) considerations into every aspect of our business.

Our team is dedicated to making a difference in the lives of our residents and the wider community, through sustainable initiatives and projects that promote social responsibility.

Position Summary

The successful candidate will be responsible for managing a portfolio of properties under the direction of the Housing Services Manager.

This includes dealing with all aspects of housing management, including property viewings, allocations, lettings, rent collection, repairs, tenant disputes and customer care for residents.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively as part of a team and independently.

  • Key Responsibilities:
  • Manage a portfolio of properties, ensuring timely completion of tasks and delivery of exceptional customer service.
  • Deal with all aspects of housing management, including property viewings, allocations, lettings, rent collection, repairs and tenant disputes.
  • Liaise with Local Authorities and developers in relation to handovers and to complete pre- and post-handover tasks.
  • Manage incidents of anti-social behaviour, breach of tenancies and dispute preparation for the Residential Tenancies Board.
  • Liaise with external stakeholders regarding design and improvement proposals.
  • Attend court hearings on behalf of the Association if required.
  • Liaise with residents and community groups to encourage participation, involvement and community integration.
Required Skills and Qualifications
  • A relevant third level qualification in Housing Studies, Property Management or related discipline.
  • Own vehicle and full clean driving license required.
  • Good understanding of MS Office.
  • At least 2 years' experience in a housing management environment.
  • Experience of core housing management tasks.
  • Experience of working with the public in a customer-oriented environment.
  • Experience of community work.
  • Knowledge of GDPR, RTB Legislation and Regulation requirements.
  • Excellent communication, interpersonal and relationship-building skills.
  • Ability to work effectively as part of a team and independently.
  • Good organisational and time-management skills.
  • To participate on forums/working groups/committees as required.
  • Promote a culture which is supportive of excellent service delivery and meets Tuath Housing's vision, mission, and values.
  • To positively promote a sustainable organisation, helping to reduce our environmental impact and participate in sustainable initiatives across Tuath Housing.
Benefits
  • Attractive salary commensurate with experience.
  • 24 days annual leave.
  • Service leave.
  • Organisational performance bonus.
  • Sick leave.
  • Wellness allowance.
  • Employee assistance program.
  • Employee Green Team.
  • Sports & Social Club.
  • Work-life balance package.