Technical Infrastructure Manager

3 days ago


Dublin, Dublin City, Ireland Capita Full time
Infrastructure Technical Support Manager

Capita Technology and Software Solutions (TSS) is a global shared service responsible for delivering innovation and digital transformation.

We are seeking an experienced Technical Infrastructure Manager to lead our technical support operations, ensuring the timely and efficient implementation of approved changes and maintaining the overall health of our managed service infrastructure.

This role will involve coordinating activities between technical teams and third-party vendors in the resolution of incidents, as well as building and maintaining collaborative relationships with technical delivery teams and external suppliers.

The ideal candidate will have experience leading technical teams with a good understanding of infrastructure technologies, including Windows, VMware, UNIX, and on-prem cloud. They will also have a proven track record of managing an infrastructure-related ICT service and experience in supporting/managing technologies such as Windows Server, infrastructure, Exchange, and content filtering technologies.

  • Main Responsibilities:
  • Leading technical support operations and ensuring the timely and efficient implementation of approved changes.
  • Maintaining the overall health of our managed service infrastructure.
  • Coordinating activities between technical teams and third-party vendors in the resolution of incidents.
  • Building and maintaining collaborative relationships with technical delivery teams and external suppliers.

About the Role:

This is a mid-senior level position requiring excellent verbal and written communication skills, including presentation skills. The ideal candidate will be able to persuade and influence organisationally through a variety of approaches and across all levels of the business.



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