Endpoint Technology Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeWorkplaceServiceManager Full time €90,000 - €120,000
Job Description

We are seeking a seasoned professional to fill the role of Workplace Service Manager. This key position plays a vital part in overseeing the technical operations and management of workplace services, focusing on end-user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies.

The ideal candidate will have extensive experience in device management and endpoint solutions for laptops and mobile phones. A strong vendor management background, with experience managing third-party relationships, is also essential.

This role requires a deep understanding of Workplace / End User Device concepts, tools, infrastructure, and capabilities. Additionally, proficiency in software packaging, Citrix, and cloud printing is necessary.

The successful candidate will be responsible for coordinating the technical delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices.

Main Responsibilities:

  • Coordinate the technical delivery of workplace technology services.
  • Take full accountability for the performance and quality of workplace services.
  • Proactively identify opportunities for service improvement and innovation.
  • Define governance and follow-up on lifecycle management for hardware, OS images, and applications.
  • Ensure the optimal user experience with workplace technologies.
  • Standardise desktop builds to reduce the number of different images in use.
  • Monitor and manage VDI environments.
  • Maintain the workplace service catalogue and monitor usage.
  • Increase the level of control, security, and compliance for end-user devices.
  • Improve the digital workplace experience for users.
  • Maximise the effectiveness of Microsoft 365 capabilities.
  • Increase visibility of the end-user device estate.
  • Monitor and troubleshoot device-related issues.
  • Stay updated on the latest technologies and trends in workplace and user experience management.

Requirements:

  • College diploma or university degree in business, information systems, or technical related subject.
  • 10+ years in IT management.
  • Technical experience in workplace services or end-user device management.
  • Experience of developing technical solutions to facilitate user support.
  • Experience working in the construction materials/industrial manufacturing sector.
  • Proven experience of working in a federated matrix model.
  • Experienced with multiple Workplace software products, platforms, and vendors.
  • Experienced in packaging and patching processes for endpoint devices.
  • Relevant industry certifications, e.g. ITIL.

Why CRH?

At CRH, we value opportunity for growth, development, and internal promotion. Our highly competitive salary package and comprehensive secondary benefits make us an attractive employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

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