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Customer Service Operations Coordinator

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

Job Title: Customer Service Operations Coordinator

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Job Summary

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We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Operations Coordinator. This role will be responsible for managing customer relationships, resolving technical issues, and ensuring seamless service delivery.

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Key Responsibilities

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  • Manage customer relationships and communicate effectively with clients to understand their needs and resolve technical issues.">
  • Collaborate with internal teams to ensure timely resolution of customer inquiries and requests.">
  • Develop and maintain knowledge of software applications and systems to effectively troubleshoot and resolve technical issues.">
  • Analyze data and metrics to identify trends and areas for improvement in customer service delivery.">
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Requirements

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To succeed in this role, you will need:

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  • A bachelor's degree in a business-related or technical field.">
  • Excellent communication and interpersonal skills.">
  • Ability to work in a fast-paced environment and prioritize multiple tasks.">
  • Familiarity with software applications and systems.">
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Benefits

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We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.