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Customer Support Strategist

3 weeks ago

Dublin, Dublin City, Ireland Blackfluo Full time
Key Responsibilities

You will be the primary point of contact for our customers, providing timely and effective support to resolve their inquiries and issues. Your role will involve:

  • Taking ownership of customer complaints and resolving them in a fair and timely manner.
  • Providing guidance and support to customers on how to use our products and services.
  • Identifying areas for improvement and making recommendations to enhance our customer support processes.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A relevant diploma or associate degree in Business Administration, Communication, or a related field.
  • A minimum of 8 years of experience in customer support, with a focus on digital or tech products.
  • Demonstrated proficiency in using customer support technologies, including experience with CRM platforms (e.g., Zendesk, Salesforce) and familiarity with managing feedback on digital platforms (e.g., Google Play Store, Apple App Store).