Digital Experience Lead

4 days ago


Dublin, Dublin City, Ireland Asana Full time

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster.

We are seeking a highly experienced Digital Experience Lead to build and orchestrate our digital post-sales customer experience journey with a particular focus on our small to medium sized business. This role is pivotal in ensuring our customers navigate their journey through a well-defined, segmented and multi-channel strategy, with timely calls to action at key moments, guiding them to the appropriate resources.

About the Job

This Digital Experience Lead will be responsible for designing and managing the end-to-end digital post-sales customer journey, ensuring seamless transitions and consistent experiences across all digital touchpoints in collaboration with other Asana teams.

  • Design and manage the end-to-end digital post-sales customer journey
  • Leverage various digital channels to engage customers
  • Cross-functional collaboration with Sales, Product, Marketing, and Customer Experience teams
  • Data-driven decision making using customer data and analytics

This is an exciting opportunity for a seasoned professional who wants to drive growth and customer satisfaction.



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