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Customer Advocate Representative

3 weeks ago

Galway, Galway, Ireland CPL Full time
Job Description

As a Customer Advocate Representative at CPL, you will play a pivotal role in ensuring our customers have the best possible experience with our CRM solution. Your primary responsibilities will include cultivating robust relationships with key clients and stakeholders, conducting routine check-ins and business reviews to understand their evolving needs. You will also be responsible for becoming a product and industry expert, delivering high-quality demos, and clearly communicating company value to potential customers. Additionally, you will support customers from the first engagement to subscription, identify upselling opportunities, develop and implement strategies to retain customers, and proactively address potentially vulnerable client relationships.