Global Content Review Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeReviewer Full time €45,000 - €60,000
Content Reviewer Job

We are seeking a skilled Content Reviewer to join our team. The ideal candidate will have strong language skills and the ability to operate in a fast-paced environment.

About the Role

This is a full-time office job with no option for remote work. Employees are classified as essential workers. We require candidates to be fully confident in dealing with sensitive content and eligible to work in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Key Responsibilities
  • Investigate and resolve reported issues, such as requests for account support or potentially abusive content
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site
  • Become knowledgeable about clients' products and community standards
  • Use market-specific knowledge to find scalable solutions to improve support for our community of users
  • Gather, analyse, and utilise relevant data to develop ways to improve the user experience
  • Recognise trends and patterns and escalate issues outside company policy to the global team
  • Identify inefficiencies in workflows and suggest solutions
Required Skills & Qualifications
  • Strong personal resilience with ability to operate in pressured environment
  • Strong interpersonal skills, verbal, and written communication skills, and empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems, and work as part of a team
  • Effective time management & Prioritisation skills
  • Ability to consistently hit KPIs on time
Language Skills
  • Fluent in English on near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends
  • Advanced level of English (C1)

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