Front Office Manager

4 days ago

Dublin, Dublin City, Ireland Mercantile Group Full time
Job Description

Company Overview

The Mercantile Group is a dynamic hospitality company seeking a skilled Front Office / Guest Relations Manager to lead our pre-opening team in Dublin City.

Job Summary

We are looking for a proactive and service-driven individual to oversee all Front Office pre-opening tasks, including recruitment, training, and SOP implementation. The successful candidate will be responsible for managing all Front Office and Guest Relations operations to ensure a welcoming, efficient, and fun environment for our guests.

Key Responsibilities:

  • Taking ownership of all Front Office pre-opening tasks, including recruitment, training, and SOP implementation.
  • Overseeing and managing all Front Office and Guest Relations operations to ensure a seamless and memorable guest experience.
  • Supervising check-in/check-out procedures while maintaining the highest service standards.
  • Handling guest feedback, actively responding to reviews across all platforms, and implementing service improvement strategies.
  • Ensuring smooth coordination of special events, group bookings, and room allocations in collaboration with the Reservations Manager.
  • Maintaining strong key control and overseeing guest room security to ensure guest safety.
  • Driving upselling initiatives and supporting revenue-generating strategies, working closely with relevant departments.
  • Ensuring compliance with health & safety, legal regulations, and hotel policies.
  • Overseeing billing procedures, ensuring all cash handling and credit policies are adhered to.
  • Promoting the hotel, its offerings, and local activities to guests, enhancing their overall experience.

Requirements:

  • A minimum of two years' experience in a senior Front Office or Guest Relations role within a quality hotel environment.
  • A passion for delivering outstanding guest service with a strong customer-focused approach.
  • Strong leadership, problem-solving, and organisational skills.
  • Excellent communication and interpersonal skills with a friendly, engaging demeanour.
  • Proficiency in Front Office systems.
  • Knowledge of OTA systems is advantageous but not essential.
  • Ability to work in a fast-paced environment, meet deadlines, and adapt to a flexible schedule.

Benefits:

  • A competitive salary.
  • Staff discounts.
  • Gym membership.
  • TaxSaver benefits.
  • An opportunity for career growth and development within a luxury hotel environment.

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